REFUND & RETURN POLICY

We're Here to Help! 💛

Your happiness matters to us! If there's any issue with your order, we'll do our best to make it right. Here's how we handle different situations:

Defective, Incorrect, or Damaged Items

Received the wrong item or something damaged? No worries—we'll refund 100% of your order! No returns needed. Just send us:

• ✔️ Your order number
• ✔️ A photo/video of the issue (if needed)
• ✔️ Your delivery address
• ✔️ A contact number

📌 30-day policy: Refunds are available within 30 days of delivery.

Not Happy with Your Order?

We want you to love your purchase! Since our products are food, we can't accept returns or exchanges, but please reach out—we'll do our best to make things right.

Refund Processing

Refunds are processed within a week after approval. If you don't see it, check with your bank or card provider, as processing times may vary. Still need help? Email us at support@chiichii.com we're happy to assist! 😊